Store Policy
Store Policy
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Welcome to Velora.
By placing an order on our website, you agree to the terms outlined below. Our goal is to provide a safe, transparent, and reliable shopping experience.
Order Processing
Orders are processed within 1–3 business days after payment confirmation. Once shipped, you will receive a tracking number by email.
Shipping
Delivery typically takes 3–8 business days within the United Kingdom. Delivery times may vary due to carrier delays, customs procedures, holidays, or other circumstances beyond our control.
Pricing and Payments
All prices are displayed in GBP (£). We accept secure payments through the payment methods available during checkout.
Order Changes and Cancellation
Orders may be cancelled only before they have entered processing or shipment. Once an order has been processed, cancellation may no longer be possible.
Product Availability
We work with trusted fulfillment partners. In rare situations, a product may become unavailable after purchase. If this happens, we will notify you immediately and offer either a full refund or a suitable replacement.
Returns and Refunds
Please refer to our Shipping & Returns Policy for complete information regarding returns, replacements, and refunds.
Customer Support
If you have any questions, our support team will be happy to assist you. We are committed to providing excellent customer service and resolving any issues as quickly as possible.
Thank you for shopping with Velora.
Privacy & Safety
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Your privacy is important to us.
We collect only the information necessary to process your orders, provide customer support, and improve your shopping experience.
Personal information such as your name, address, email address, and payment details is handled securely and used only for legitimate business purposes.
Payment information is processed through secure third-party payment providers. Velora does not store your full payment card information.
We never sell or rent your personal information to third parties.
Your information may be shared only with trusted partners involved in processing your order, including payment processors and shipping providers.
We use appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
If you have any questions regarding your privacy or personal data, please contact our customer support team.
Wholesale Inquiries
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Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments